Accessibility Statement

Last Updated: May 27, 2025

Promedico is committed to accessibility for all users. We are continuously working to improve the user experience by implementing the relevant accessibility standards.

Please contact us if you encounter any barriers while using our website. We welcome your feedback and will use it as a basis for further improvements.

1. Compliance Status

This website partially complies with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This means that some features or parts of the content do not yet fully meet the stated accessibility standard. The features and content that are not accessible are listed in the "Known Limitations" section.

2. Measures to Promote Accessibility

We strive to improve accessibility by taking measures such as:

  • Ongoing improvements to eliminate accessibility barriers.
  • Collaboration with external accessibility agencies.
  • Regular checks of our website for accessibility.

Here are some features of this website that facilitate the use of our offerings:

2.1. Zoom Functionality

With the zoom function, you can enlarge or reduce the website

  • If you are using a PC, hold down the CTRL key and scroll your mouse wheel up or down to zoom in or out. Alternatively, you can press the CTRL key and + on your keyboard to zoom in, or the CTRL key and – to zoom out.
  • If you are using a Mac, press the Command and + keys on your keyboard simultaneously to enlarge the content or Command and - to reduce it.

2.2. Color Adjustment and Contrast Regulation

You can adjust the color settings through your screen settings to improve the readability of the website and ease the strain on your eyes.

2.3. Flexible Orientation

Our website supports both portrait and landscape orientations on mobile devices to enhance user-friendliness.

2.4. Support for Screen Readers

Most of the content on the website is compatible with common screen readers like JAWS and NVDA to reduce barriers for users with visual impairments.

2.5. Compatibility with Voice Recognition Software

Our website supports navigation with voice recognition software, allowing you to control it through voice commands.

2.6. Keyboard Navigation

You can navigate the entire website using the keyboard without needing to use a mouse or touchpad.

3. Known Limitations

Despite our efforts to ensure the website's accessibility, we cannot exclude limitations, including:

  • Some PDF documents may not be fully readable by screen reader software.
  • Some of our video and audio content may not have transcripts available.
  • Some of our video content may not have subtitles.
  • Some images may not have alternative text descriptions.

4. Browser Compatibility

In implementing our website, we have considered the compatibility of assistive technologies with the major current web browsers. For the best user experience and security, please keep your browser version up to date and take security measures such as installing antivirus software.

5. Ongoing Monitoring

Even when developing new features and content, we consider accessibility, conduct regular checks based on applicable accessibility standards, and incorporate user feedback into ongoing improvements.

6. Contact for Help and Feedback

If you have difficulties displaying or using content on this website or notice a function or content that you believe is not fully accessible, please feel free to contact us via one of the following methods:

Please specify how we can reach you and on which page or function you encountered barriers. Additionally, a brief description of the problem and information about the assistive technology you are using (e.g., type and version of your assistive technology and type and version of the browser you are using) would be very helpful. We sincerely thank you for your support!

7. Responsible Market Surveillance Authority

The responsible authority is th "Market Surveillance Authority of the States for the Accessibility of Products and Services" (MLBF) based in Magdeburg.